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Case Study: Can You Fix a Toxic Culture Without Firing People?

Culture / September 25, 2018

The flight attendant had to ask her twice, “Anything to drink, ma’am?” Read whole article here… by Francesca Gino  



The overlooked essentials of employee well-being

Culture,Engagement / September 18, 2018

Having only a financial relationship with our employees is costing nearly $200 billion each year in healthcare costs. How do we decrease the level of stress and improve the overall well-being for our employees. Read article by Jeffrey Pfeffer      



Why Company Culture Needs To Be Part Of Your 2018 Budget

Culture / September 11, 2018

As a CEO, I spend a lot of time thinking and talking with others about business priorities, and invariably, company culture rises to the top during these conversations. This is especially true in the technology industry, where companies can struggle with recruiting the specific skills they need and enticing top talent to stick around for […]



An Emotional Connection Matters More than Customer Satisfaction

Culture,Engagement / September 4, 2018

In the search for profitable organic growth, more and more companies are making major investments in optimizing the end-to-end customer experience – every aspect of how customers interact with the company’s brand, products, promotions, and service offerings, on and offline. But most companies lack a strategic objective that spans the customer journey, can be understood […]