What does it take?
To help meet these requirements, it is critical to find the right tools to help measure associates’ current state of emotions and feelings, compared to the optimal. Why? Measurement provides a clear picture of the “disappointment gap,” which should be studied and acted upon quickly. This is the secret sauce to drive engagement and create a culture built on trust with purpose.
Reward and recognition are engagement drivers
A recent Gallup study revealed organizations with recognition programs improve employee engagement and have a 31% lower turnover rate than organizations with ineffective or no recognition programs. When employees are recognized for their efforts, they feel appreciated and become more engaged and more productive. It follows the theory of reinforcement in brain sciences – that people repeat the positive behaviors they are rewarded for.
The key is in recognizing the efforts of those moving our business forward and rewarding in a fashion that drives the desired performance. Achievements need to be recognized and applauded, whether it’s performance, tenure, wellness, safety or compliance. And, with generational differences in the workplace it is important to understand the biological, emotional, social and cognitive drivers of behavior in order to design reward and recognition programs that appeal to a variety of workforce preferences.
What steps can companies take to nurture their top employees?
So, if our goal is to develop and retain high performers who are empowered, enthusiastic and loyal – the question is: How does it happen?
Understanding and analyzing the emotional drivers of our associates and aligning their requirements and needs with our business drivers and core values will help us focus on the GOAL – to develop and retain high performers who are empowered, enthusiastic and highly engaged – resulting in satisfied and loyal customers and higher returns.
Tina Gunn Weede, CRP, is President & CEO of Peerless Performance Group and a SITE Foundation Trustee.
Peerless Performance Group helps companies design strategies and solutions to Build Trust with Purpose by determining the needs of an organization through research and analysis and providing the tools necessary for companies to create an environment of positive engagement, and a culture where each associate has a will to win, the desire to succeed and the urge to reach their full potential. As a full-service agency, Peerless Performance services include: Peerless Research and Analysis, Culture Engineering, Engagement and Communication Platforms, Incentive Travel, White Glove Concierge Travel, Meetings and Events, Awards, Recognition and Wellness Programs and Creative Communication Strategies and Campaigns.